It’s Just a Scratch

With the popularity of rental trucks rising, especially in construction, the most common question renters ask is how much damage the policy covers? Obviously there will be some scratches caused by debris, metal tools and cargo — but how much damage is too much?

It all depends on the company. While the policy may be different on a flatbed rental, it is always good to know just how much you have to look after the truck while you are working.

What Is Acceptable Wear and Tear?

Construction sites are risky places for trucks. With hazardous materials, various tools and plenty of dirt, getting your pickup rental dirty and a little scuffed is unavoidable. Debris flying up and hitting the truck is out of your control, so the best truck rental companies will understand if there are minor, 10 mm dents on the body.

When it comes to the windshields, minor scratches and chipping, along with light scratches are acceptable. Rocks can make their way up onto the windshield while driving around an unpaved site and again, that is completely understandable.

You’re most likely going to spend a lot of your time inside the truck, hauling cargo, driving to and from the site every day (and maybe even for personal use). Scuffed floor mats, trims and panels are all considered acceptable wear and tear.

When the Damage Is Too Much?

Now, just because a policy seems lenient, does not mean that there are no rules. Some forms of unacceptable dents on the frame include multiple dents, scratches and buckling or distortion on panels. The damages should not be enough to affect the panel’s structure integrity.

Violation of the paintwork policies include major abrasions, loss of gloss and color and damage caused by stickers or personal decals. Holes or large cracks as well as damage to the windshield wiper arches are examples of poor maintenance on the windshield and are considered unacceptable damages.

When it comes to the inside of rental trucks, tears or rips caused by poor treatment are not covered by most policies. Bad odors are also to be addressed, as this will affect the possibility of renting the truck to another client. While the Flex Fleet Canada policy is pretty lenient, it is important to cause as little damage to these trucks as possible.